Shipping policy

Processing Times

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
If we experience unusually high order volume, processing may take a bit longer. We’ll contact you if there are significant delays.

Shipping Methods & Rates

We currently ship within the United States only using UPS Ground (Economy).

Economy (UPS Ground) – Estimated 5–8 business days

  • Orders $50.00 and up: Free shipping

  • Orders under $50.00 (0–5 lb): $4.90 flat rate

Shipping costs are shown at checkout before you complete your purchase.

Shipping Restrictions

  • We do not offer international shipping at this time.

  • UPS cannot deliver to P.O. boxes. Please provide a valid street address at checkout.

Shipment Confirmation & Tracking

Once your order ships, you will receive a confirmation email with a UPS tracking number. Tracking updates may take up to 24 hours to appear.

Lost, Damaged, or Stolen Packages

Once UPS accepts your package, it is in their custody.
If your package is marked as “Delivered” but you did not receive it:

  1. Check around your property and with neighbors.

  2. Contact UPS to open a trace or claim.

  3. Email us at Soozielifestyle@gmail.com and we’ll do our best to help.

Incorrect Addresses & Order Changes

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If you need to modify or cancel your order, contact us at Soozielifestyle@gmail.com as soon as possible. Once an order has been processed or shipped, we may not be able to change it.

Contact Us

Questions about shipping?
Soozielifestyle@gmail.com